Terms & Conditions

By placing an order with us you agree to comply with all our terms and conditions. We have listed them below for your convenience.

Shipping Policy
All our deliveries are sent though courier services and are free of charge in the UK. All deliveries made outside the UK will be charged for delivery as well as any additional duties or taxes. You will receive a confirmation of your order within 1-3 working days. Your package will be delivered within 5-8 working days in the UK and 8-10 outside the UK. If you do not receive your package within the given time frame contact us.

Payment Methods
All goods can be purchased online through Visa and Master Cards. Our prices are inclusive of all taxes. We take extensive measures to protect your personal information.

Return and Exchange
Goods once purchased can be returned and exchanged within 7 days of purchase. No returns or exchange will be accepted after the 7 day period. Goods should be returned in original condition, we reserve the right to refund you if the goods returned are in any way damaged or compromised. Do not remove tags off of goods intended for return or exchange. Also you may have to pay 20% on return items.  You will be responsible for arranging to have the item(s) returned to us, and for any costs incurred. We would strongly recommend that you use FedEx/ DHL to return your items to us, as we are not responsible for any items which do not reach us. Please ensure that you write clearly on the FedEx/DHL paperwork that the item is being returned, and send to: NextGen Mart UK.

Refunds
Refunds will be made within 5 working days of receipt of the returned goods. All undamaged, correctly returned products will be credited to the original purchaser’s credit card. Refunds do not include postage / shipping costs.

Quality Assurance
All our products go through a strict quality check. However, if you receive a defective piece contact us and we will refund or replace it for you. If you need an item altered contact us within a twelve month period and we will alter it for you.

Product descriptions
Goods portrayed on the website may differ slightly from the original product. However, we take great measures to make sure they match as closely as depicted. We cannot be held liable for any minor difference in the original product and their online descriptions.

Content and Images
The content and images used are solely for personal use and cannot be used or reproduced in any way under the copyright law without prior permission from its owners.

Availability of Products
All products listed are available for purchase until the stock lasts. The products listed under sale or discounts are available for a limited time period.

Variations and Modifications
We reserve the right to alter the terms at any given point in time, please make sure you follow any variations before placing a new order.

Complaints
If you find that you are not satisfied with any product or service please contact our Customer Service team at sales@nextgenmart.co.uk. You will receive a written response within 7 working days. We will endeavor to resolve any complaint within a further 14 working days.

Mistakes in Invoices, Receipts or Payments
Any mistakes in invoices, receipts or payments will be rectified as soon as possible, and at the latest within 5 working days of agreeing to do so.

Claims
Claims can only be made through our NextGen Mart Customer Service department by e-mail: sales@nextgenmart.co.uk. Any claims made before prior communication with the NextGen Mart Customer Service department will not be considered. All goods must be counted and checked at the time of delivery. Any damage or faults must be reported on receipt of the goods. This does not affect your statutory rights as a consumer.
Any claim in respect of the above should be made by e-mailing to sales@nextgenmart.co.uk within 48hrs of delivery.

No claims will be entertained unless the above conditions are strictly adhered to.

No credit or refund will be given for any goods ordered in error by the customer.

No credit or refund will be given for any losses due to the incorrect storage or handling by the customer of any goods supplied by NextGen Mart UK.

Website Availability
The website is available all hours of the day and has an on-hand staff to answer any queries. So contact us any time and we will get back to you as soon as possible.
Please note: This item’s color may vary due to inherent manufacturing variations or your computer monitor’s color settings. The item you receive will be identical or substantially similar to the item pictured in this listing.

Top