Goods once purchased can be returned and exchanged within 7 days of purchase. No returns or exchange will be accepted after the 7 day period. Goods should be returned in original condition, we reserve the right to refund you if the goods returned are in any way damaged or compromised. Do not remove tags off of goods intended for return or exchange. Also you may have to pay 20% on return items. You will be responsible for arranging to have the item(s) returned to us, and for any costs incurred. We would strongly recommend that you use FedEx/ DHL to return your items to us, as we are not responsible for any items which do not reach us. Please ensure that you write clearly on the FedEx/DHL paperwork that the item is being returned, and send to: NextGen Mart UK.